Service Manager

Job Summary

This role provides an excellent opportunity for an experienced, motivated and passionate operational services manager, to be responsible for the management of Specialty Medicine services across the three acute hospitals in CTM University Health Board. The Specialty Medicine Directorate sits within the Unscheduled Care Group within CTM Health Board and covers the following specialities:
Cardiology, Respiratory, Diabetes & Endocrine, Rheumatology, Sports & Exercise Medicine, Rapid Diagnostics, Neurology and Nephrology. The successful candidate will have in depth knowledge and experience of the performance management and service development of a wide range of medical specialities, which includes managing referral to treatment performance and single cancer pathway management. We are looking for a manager who can come and make a difference to our team and provide inspirational leadership, alongside the day-to-day operational management.

The Service Manager will deputise for the Directorate Manager and have experience of managing teams, with the ability to maintain a supportive team environment and provide opportunities for continued learning and development.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on Uniting Our Region Around Shared Health And Wellbeing Goals. Our Values Guide Us Daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

Date posted: 05 February 2026

Pay scheme:
Agenda for change

Band:
Band 8a

Salary: £56,514 to £63,623 a year per annum

Contract:

Permanent

Working pattern:
Full-time

Reference number: 110‑AC048‑0226

Job locations: CTM wide;
Bridgend; CF311YE

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This does not mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

For more information, see Welsh Language Guidance in the documents right at the bottom.

The post holder will:

• Ensure that services are patient centred using feedback from data such as Patient Reported Experience Measures (PREMS) / Patient Reported Outcomes Measures (PROMS) and that a culture of continuous quality improvement and innovation is embedded.
• Establish effective working relationships with staff at all levels, and ensure they are developed and maintained.
• In partnership with clinical colleagues, ensure that activity and quality targets are achieved and to develop action plans to manage any variances and improvements.
• Ensure the achievement of objectives within the Directorates performance framework, ensuring that approved budgets are spent effectively and in accordance with agreed procedures.
• Co‑ordinate Directorate/Departments formulation of operational plans, ensuring that these contribute to the achievement of the Directorate Integrated Medium Term Plan and are supported by benchmarking and capacity planning models.
• Monitor and co‑ordinate the…