Cluster Facilities Manager

Jersey (Broad Street & St Brelade Vacant) Gurnsey (St Peter Port Smith Street & St Sampson Branch)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Co-Ordinator who will be responsible for the strategic and operational management of all hard and soft facilities services within a large, complex building. The role requires a technically competent, operationally focused, customer facing leader who can ensure statutory compliance, service excellence, cost control, and continuous improvement while maintaining a safe, efficient, and high-quality working environment.

This role combines technical understanding, service delivery leadership, and stakeholder management, acting as the senior point of contact for facilities operations.

• Lead and oversee Hard FM Services Team delivery, including Mechanical & Electrical (M&E) systems, HVAC, power, lighting, fire systems, lifts, and building fabric, Cooling Tower Management.
• Lead and oversee Soft FM Services Team delivery, including Cleaning, Waste management, Internal & External Planting maintenance
• Provide day-to-day leadership to facilities teams and suppliers, fostering a high-performance, safety-focused culture.
• Ensure full compliance with statutory, regulatory, and H&S requirements (e.g. H&S legislation, fire safety, water hygiene, electrical safety).
• Manage outsourced service providers and specialist contractors.
• Build strong working relationships with internal stakeholders, senior leadership, and occupiers.

• Significant experience in a Facilities Management role managing both hard and soft services.
• Technical background with in-depth knowledge of building services and compliance requirements.
• Proven operational leadership experience in a complex, multi-location environment.
• Strong understanding of FM contracts, SLAs, KPIs, and supplier management.
• IOSH
• Excellent problem-solving and decision-making skills.
• Strong financial and budget management capability.
• Confident communicator with the ability to engage senior stakeholders.