Head of Care and Specialist Housing

Head of Care & Specialist Housing

Salary: £70,000 per annum

Contract Type: Full Time, Permanent (35 hours per week)

Make a real difference – for residents, communities and colleagues

At BCHG, we believe that everyone deserves a safe, secure and supportive place to live – whatever their stage of life. We’re now looking for an experienced, values‑led Head of Care & Specialist Housing to lead our residential care, supported living and retirement living services and help shape our future offer.

Please note that unfortunately we are unable to accept applications from individuals who require visa sponsorship, or have previously applied for this role.

As Head of Care & Specialist Housing, you’ll provide strategic and operational leadership across our care and specialist housing services, ensuring they are high‑quality, compliant, financially sustainable and truly resident‑focused.

You’ll:

• Lead residential care, supported living and retirement living (55+) services, ensuring safe, welcoming and well‑managed environments
• Act as Nominated Individual for CQC‑registered services and be BCHG’s Designated Safeguarding Lead
• Set clear strategic direction while maintaining strong day‑to‑day operational grip across multi‑site services
• Lead, develop and performance‑manage registered managers and specialist housing teams
• Take full accountability for budgets, performance, risk and value for money
• Use resident feedback, complaints and performance data to drive continuous improvement
• Work closely with housing, asset, finance and people teams – and influence at Executive and Board level
• Identify opportunities for service development, partnerships, bids and growth that align to BCHG’s social purpose

This is a role for someone who is comfortable balancing quality, compliance and compassion with commercial awareness and accountability.

We’re keen to hear from leaders who:

• Significant senior management experience within social care, housing or a related regulated environment, including managing residential care and/or supported living services with a strong focus on quality and compliance.
• Experience of managing retirement living, sheltered housing or general needs housing services for older people, with strong knowledge of tenancy management, rents, service charges, arrears, voids and anti‑social behaviour.
• Bring strong knowledge of CQC, safeguarding, housing legislation and regulatory standards
• Are confident leading complex, multi‑disciplinary teams across multiple sites
• Can demonstrate clear accountability, sound judgement and strong decision‑making
• Lead in line with values – inclusive, resident‑focused and supportive, but not afraid to challenge
• Are financially astute and experienced in managing budgets and service sustainability
• Build trusted relationships with residents, colleagues, regulators and partners
• Possess a relevant professional qualification in health and social care, or a degree‑level qualification in a relevant subject or equivalent experience

You’ll be joining an organisation where purpose genuinely matters. At BCHG:

• We’re a socially driven housing group, rooted in the Black Country and proud of our community impact
• You’ll have real autonomy and influence, working closely with the Executive team
• We invest in our leaders and actively support professional development
• We care about how work feels, not just what gets delivered – wellbeing, collaboration and respect matter here

We offer a strong total reward package designed around what colleagues value most, including:

• Competitive, externally‑benchmarked pay
• A flexible pension scheme with employer contributions up to 7%
• Generous annual leave plus public holidays, with the option to buy or sell leave
• Hybrid and agile working where the role allows
• Enhanced sickness, maternity and paternity pay
• Health cash plan and 24/7 Employee Assistance Programme
• Paid time off for volunteering and wellbeing days for significant life events
• A wide range of colleague recognition schemes and awards
• Funded professional qualifications, memberships and leadership development

If you’re an experienced leader…