Shop Manager: Wolverton

Location:

Wolverton, Buckinghamshire Closing Date: 14 July 2026 About the role

Lead, Inspire & Make a Difference!

Are you passionate about retail and ready to take on a new challenge that makes a real difference in your community?

We’re thrilled to be opening a brand-new charity shop in Wolverton – and we’re looking for an enthusiastic and driven Shop Manager to lead the way from day one! This is a unique opportunity to shape something from the ground up, bring your ideas to life, and build a vibrant team of staff and volunteers.

With your retail expertise and passion for purpose, you’ll be at the heart of launching a successful shop that supports our mission, drives sales, and becomes a valued part of the local community.

If you’re ready to make your mark and lead an exciting new venture – we’d love to hear from you!

• Running the shop efficiently and profitably, maximising sales, Gift Aid, and round‑up donations
• Managing visual merchandising, stock rotation, and product display to the highest standards
• Overseeing the effective sorting, pricing, and presentation of donated goods
• Leading and inspiring a team including an Assistant Manager (3 days/week), a Sales Assistant, and a team of volunteers
• Organising staff and volunteer rotas to ensure adequate cover, including on weekends
• Providing excellent customer service and handling queries or complaints professionally
• Monitoring financial performance, managing shop expenses, and ensuring compliance with audit and cash handling processes
• Ensuring full compliance with health and safety, safeguarding, GDPR, and equality policies
• Acting as an ambassador for the charity in the local community and supporting fundraising events

• Retail management experience (charity retail experience is a bonus, but not essential)
• Strong commercial acumen with proven track record of delivering financial targets
• Strong leadership skills with the ability to motivate and support staff and volunteers
• A customer‑focused approach with a friendly and professional manner
• Experience handling cash, banking, and financial reporting
  
  Excellent organisational skills and attention to detail
• Ability to work flexibly, including weekends, and to provide occasional cover in other shop locations
• A passion for the charity sector and supporting local communities

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round‑the‑clock, expert care to local patients with a life‑limiting illness, both in their own homes and in our In‑Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too.

We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high‑street and online shops, to ensure our care stays free of charge.