Registration Service Deputy Manager

We are seeking a highly motivated and experienced individual to join our Registration Service as Deputy Registration Manager. This role will support and deputise for the Superintendent Registrar in ensuring the effective, efficient and legally compliant day‑to‑day operation of the Local Registration Service. The postholder will play a key role in coordinating and overseeing the delivery of all civil ceremonies and civil funerals, including managing bookings, liaising with customers and stakeholders, and ensuring services are delivered to a consistently high standard and in accordance with statutory requirements.

The successful candidate will be responsible for – supporting the Superintendent Registrar and assist leadership and supervision of the registration team.

• Support the Superintendent Registrar in the overall management of the local Registration Service for births, deaths, and marriages.
• Supervise and provide day‑to‑day guidance to Registration Officers, ensuring the smooth and efficient operation of the register office.
• To oversee the delivery of statutory registration services, maintaining compliance with relevant legislation and council policies.
• Supervise on complex or sensitive cases, providing expert advice and support to staff and the public. Processing card payments and assisting with coordinating all bookings and ceremonies.
• Deputise for the Superintendent Registrar as required, including representing the service at meetings and events.
• Ensure high standards of customer service and professionalism across the team.

• Previous registration experience is essential and knowledge of relevant Acts and Regulations.
• Management experience and knowledge.
• Experience working within a customer‑focused environment.
• Experience of supporting, motivating, and supervising a team.

• Level 3 NVQ (or equivalent) Registrar’s Qualification, or willingness to work towards this.
• Knowledge of Health and Safety at work

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you. For more information and to apply please visit Jobs - NPT Council

• This post is subject to a basic DBS check

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are desirable

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you.

Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.