Registration Service Deputy Manager

Job details

Location:

Neath Port Talbot Register Office, Forster Road, Neath SA11 3BN
.

Salary: £37,280 - £40,777 per annum.

Contractual hours: 37 hours per week, full time.

Package:
Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and development opportunities.

Working style
:
Fixed workplace.

We are currently looking for a Deputy Registration Manager to join our team.

You will support and deputise for the Superintendent Registrar in ensuring the effective, efficient and legally compliant day‑to‑day operation of the Local Registration Service. The postholder will coordinate and oversee delivery of all civil ceremonies and civil funerals, manage bookings, liaise with customers and stakeholders, and ensure services are delivered to a consistently high standard in accordance with statutory requirements.

• Support the Superintendent Registrar in overall management of the local Registration Service for births, deaths and marriages.
• Supervise and provide day‑to‑day guidance to Registration Officers, ensuring smooth and efficient operation of the register office.
• Oversee delivery of statutory registration services, maintaining compliance with legislation and council policies.
• Supervise complex or sensitive cases, providing expert advice and support to staff and the public.
• Process card payments and coordinate bookings and ceremonies.
• Deputise for the Superintendent Registrar as required, representing the service at meetings and events.
• Ensure high standards of customer service and professionalism across the team.

• Previous registration experience (essential) and knowledge of relevant Acts and Regulations.
• Management experience and knowledge.
• Experience working within a customer-focused environment.
• Experience of supporting, motivating, and supervising a team.

Ideally you will have:

• Level 3 NVQ (or equivalent) Registrar’s Qualification, or willingness to work towards this.
• Knowledge of Health and Safety at work.

For an informal discussion, please contact Sharon Thomas on Phone: or Email:

• This post is subject to a basic DBS check.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing. The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are desirable.

Applications may be submitted in Welsh, and will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or are going to be affected by the job losses at Tata Steel then we welcome an application from you.

Just make it known on your application form that you are currently at risk of redundancy or have been made redundant.

We are committed to providing training opportunities and the professional development of all our employees.