Customer Service Advisor

Join a Growing Business with Big Ambitions

Founded in 1989, Congleton Garden Machinery (CGM) is a well-established and expanding retail business based in Congleton, Cheshire.

We are internationally recognised for the sale and hire of horticultural, farming, forestry, equestrian, construction and all-terrain vehicle equipment and parts. Through our e-commerce platform, Mowers plus, we offer over 750,000 unique products, operating at significant scale across both physical and digital channels.

As part of an exciting period of transformation and growth, we are looking for a proactive and customer-focused Customer Service Operations Coordinator to join our team.

If you enjoy variety, responsibility, and delivering excellent service — this could be the perfect opportunity.

This is a varied and hands-on position combining:

• Customer service
• Sales support
• Operational coordination
• Administrative accuracy

• Drive sales in line with company targets
• Act as the first point of contact for showroom customers
• Respond to enquiries via phone, email, online platforms and in person
• Identify opportunities to upsell parts and accessories
• Support professional machine handovers including safe-use briefings

• Process sales transactions, raise invoices and take payments
• Maintain accurate CRM records and GDPR compliance
• Book service work and create job cards
• Liaise with workshop and warehouse teams
• Manage hire bookings and associated compliance paperwork
• Handle returns, complaints and aftersales enquiries professionally

• Contribute ideas to improve operational efficiency
• Support health & safety standards across the business

We're looking for someone who is:

• Experienced in a customer-facing sales, retail or service role
• Confident handling enquiries, payments and CRM systems
• Organised with strong attention to detail
• A clear communicator with a customer-first mindset
• Proactive, reliable and team-oriented
• Keen to learn and develop strong product knowledge

A background in machinery or technical products is advantageous but not essential.

• Company pension scheme
• Performance-related bonus scheme
• 20 days holiday + bank holidays
• Rising to 25 days holiday after 2 years
• Christmas shutdown
• Employee discount scheme
• Paid time off for appointments
• Refreshments and tea/coffee facilities

This is more than a customer service role — it's an opportunity to be part of a growing business where your contribution genuinely matters. You'll gain exposure to retail, e-commerce, operations and sales within a supportive team environment.

If you're looking for a stable, long-term role with variety, responsibility and room to grow — we'd love to hear from you.

Job Type: Full-time

• Casual dress
• Company pension
• Employee discount

• Congleton: reliably commute or plan to relocate before starting work (required)

• Customer Service: 3 years (required)
• Sales: 3 years (required)