Account Manager - SMB

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Go Cardless, Happy Socks, Fiverr, and Vayner Media rely upon Bob to help them create the best work experiences for their people.

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

We are seeking a highly motivated and results-driven Account Manager (AM) to join and lead the SMB Customer Growth function  the sole AM for the SMB segment in UK you will have full ownership of a high-potential, fast-growing book of business.

This role is a unique opportunity to directly impact HiBob’s success in the SMB market by driving strategic growth through renewals, uplifts, and upsells. You will work autonomously, but also closely with Customer Success Managers (CSMs), Renewal Managers (RMs) and internal teams, to deliver a world-class customer experience while maximizing revenue expansion and retention.

If you are passionate about building relationships, managing a dynamic book independently, and using a data-driven, scaled approach to drive commercial success, this role is for you.

• 2–5+ years of experience in SaaS sales, account management, or customer growth, preferably managing a regional SMB book.
• Proven ability to independently own and grow a full book of business with minimal oversight.
• Strong commercial acumen and experience meeting or exceeding upsell targets.
• Expertise in consultative, value-based selling approaches (MEDDPICC experience is highly preferred).
• Proficiency in CRM systems (Salesforce) and AI-driven sales tools (Gong Engage, Linked In Sales Navigator).
• Highly organized with strong pipeline management, forecasting accuracy, and operational rigor.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with HR technology is a plus.
• Self‑motivated, resilient, and comfortable working in a fast‑paced, high‑growth environment.