Scheme Support Officer - Waking nights

Overview

Codi is a not-for-profit with a big heart and a big mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential. Every day, our teams support nearly 17,000 individuals across Wales with services that make a real and uplifting difference to their everyday lives. Codi means rise in Welsh, reflecting who we are and our ambition to lift expectations, lift communities, and lift each other.

This is a Scheme Support Officer role in an accommodation-based support service in Tredegar, Blaenau Gwent. We have a team of Scheme Support Officers, Lead Project Workers, Project Workers and an Accommodation Coordinator providing 24/7 support to a diverse group of customers. You will work in a team to provide support to vulnerable individuals, couples and families and help them develop key skills to prevent homelessness, improve financial capability, promote resettlement into the community, and achieve positive progression.

You will provide housing-related support and equip our customers with the knowledge, skills and tools they need to live independent lives.

• Connecting with our customers and their families.
• Providing considerate responses to incidents with the support of an on-call Manager.
• Capturing conversations and updating records.
• Providing a positive environment for customers to live in.
• Completing reasonable requests from the Scheme Manager and Lead Project Workers.
• Liaising with emergency services and the duty team.
• Carrying out cleaning tasks and ensuring efficient room turnovers to maintain a high standard of service.

Relevant work experience and knowledge of issues relating to vulnerable people is essential. More important are:

• A passion to help people live as independently as possible.
• An enthusiasm and passion for making a difference to people’s lives.
• A strong initiative and the ability to work alone as well as being a great team player.
• Ability to deal with conflicting and difficult situations.

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

• £19,890 per year / £12.75 per hour
• Shift pattern with a 4-week rolling rota: primarily waking nights, with some flexibility for occasional day shift coverage.
• Pension Choices:
  • Defined Contribution (DC) Scheme with matched contributions up to 10%, or
  • Defined Benefit (DB) 1/80th of final salary for every year of service.
• 3x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax-efficient charity donations
• From 1 April 2026, option to be paid weekly or monthly

• 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 27 days after 1 year’s service or cash equivalent of 1 day annual leave.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Eyecare:
  Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team, and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

• Mileage paid at 45p per mile plus 5p per passenger per mile
• Cycle to Work Scheme

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15,000 brands
• Colleague Discount platform

At Codi Group we are guided by a set of principles called FREDIE (Fairness, Respect, Equality, Diversity, Inclusion, Engagement). We encourage applications from all backgrounds and support you throughout the process. If you need any adjustments or support with your application, please contact us at the numbers provided.

If you have the skills and experience required, please follow the prompts to apply now. Vacancies may close before the listed end date as we actively review applications and may move quickly to interview. If shortlisted, you’ll complete a short online values assessment (under 10 minutes) before booking an in-person interview.