Accommodation Officer

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job reference REQ
05867 Date posted 24/08/2026 Final date to receive applications 14/09/2026 Location Beaufort House Salary GR6 SCP 17 £ 31,022.00 to SCP 22 £ 33,699.00 Package Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Housing Services Attachments Reasons to work for  SRA JD and PS Template AUGUST 2026.docx

Location of post: Beaufort House , Groves Road, Cimla, SA11 1YE
/ Ty Parc Newydd, 53-55 Lewis Road, Neath SA11 1DJ

Is this post a secondment? No

Your workstyle in this role will be a frontline/community-based worker.

About the role:

We are currently seeking a committed, enthusiastic and organised individual to join our team as a Support & Accommodation Officer.

The Emergency Accommodation Support Team sits within the wider Homelessness Assessment, Prevention and Support Service (HAPSS). This service provides support all households placed into emergency accommodation.

As a Support and Accommodation Officer, you will work as an integral part of our team in supporting households as they navigate their homelessness - through tailored, person-centred support delivered with empathy and compassion. You will do this through providing appropriate, accurate and timely support, advice, information and assistance. You will work to identify support needs, and address barriers to successfully enable households to successfully move-on and secure suitable alternative accommodation.

You will be part of a dynamic team of staff, who have a host of experience, skills and knowledge, and work in partnership with a wide range of internal and external services to provide relevant support to our service users.

The work is fast paced, varied and rewarding. In what can be a challenging and reactive service, you will be trusted to use your initiative while being supported through regular supervision and strong team working.

Your daily routine will involve:

• Working directly with households placed into emergency accommodation, providing housing and tenancy related support through:
• Development and implementation of Support Plans created through Support Needs, and Risk Assessments.
• Partnership working with key stakeholders such as housing and specialist support providers.
• Maintaining accurate and timely case records in line with statutory and funded service requirements
• Working within the parameters of the Housing (Wales) Act, 2014 and Renting Homes Wales Act, 2016 ensuring all Statutory obligations are met.

About you

Do you have:

• Experience of delivering a front‑line homelessness or housing‑related service with a working knowledge of homelessness legislation and good practice.
• Experience of working in a multi‑agency environment, with an understanding of partner agency roles
• Knowledge of issues and problems encountered by homeless households and an understanding of how to overcome those problems.
• Strong problem‑solving skills, with the ability to manage your own workload effectively
• Effective written and verbal communication skills, with good numeracy and IT skills
• Strong organisational skills, with the ability to manage competing demands and work independently as well as part of a team

* You will also hold a minimum of 4 GCSEs at Grade A–C (or equivalent).

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package witha remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the…