Admissions Representative; Henderson

The Admissions Representative is responsible for ensuring accurate and complete patient registration for Rural Health Clinic (RHC) appointments. This role serves as the first point of contact for patients and visitors, providing a welcoming and professional environment. The position requires attention to detail, confidentiality, and strong organizational and communication skills to support seamless patient intake and scheduling processes.

• Greet all patients, visitors, and guests courteously and professionally upon arrival.
• Answer and direct incoming phone calls with a helpful and respectful demeanor.
• Maintain patient confidentiality in accordance with HIPAA, the Privacy Act, and facility policies.
• Accurately collect and verify patient demographic and financial information to establish accounts.
• Obtain and scan admission documents including consent forms, insurance cards, Medicare forms, and demographic information for various admission types (e.g., ER, inpatient, observation, skilled nursing).
• Verify insurance coverage and eligibility for services.
• Schedule patient appointments for Specialty Clinic and RHC providers, ensuring proper time allocation per provider guidelines.
• Notify patients of upcoming appointments and complete necessary pre-visit documentation and preparations.
• Facilitate patient transfers within the facility and to external units or healthcare organizations.
• Pull daily census reports to ensure accuracy in admissions, registrations, and discharges.
• Collect and report Quality Assurance (QA) data as assigned.
• Provide feedback and suggestions for process improvement and participate in problem-solving efforts.
• Complete all mandatory training and educational requirements.
• Minimize personal communications and tasks during work hours, limiting them to scheduled breaks.
• Maintain a clean, organized, and professional front desk and work area.
• Follow proper hand hygiene protocols and use personal protective equipment (PPE) as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree required; two years experience and/or training; or equivalent combination of education and experience preferred.

Staff are very nice and uniform in the way they treat you. Facilities look great and have been updated. The doctors, nurses, and other staff come off pleasant and knowledgeable.