Hotel Front Desk Clerk

Hotel Front Desk Clerk –
Bosselman Enterprises

Starting Wage: $15.00 per hour

• Ensure uniform and personal appearance is clean, professional and falls within brand standards as well as the Bosselman handbook.
• Greet and register guests.
• Collect the proper payment including any cash deposits.
• Answer phones in a friendly manner by stating the Hotel name, city and your name.
• Take reservations via phone or walk‑in.
• Keep work area clean, stocked, and organized at all times.
• Brew and serve coffee as needed.
• Strip linens and towels from the rooms as soon as guests check out.
• Sort and begin laundry as it arrives in the laundry room.
• Ensure the lobby and laundry area is clean and in working order.
• Keep employee restroom and lobby restrooms maintained.
• Perform all laundry functions including sorting, washing, drying and folding.
• Set up and verify all wake‑up calls.
• Balance all invoices, cash and check transactions upon end of shift.
• Handle guest relations in a professional manner.
• Attend all scheduled department meetings.
• Complete all shift duties by the end of each shift.
• Practice all company safety procedures to ensure a safe environment for employees and customers.
• Perform light shoveling and salting of sidewalks and entryways during winter season.
• Complete in a timely manner any extra duties assigned by the manager.
• Complete all brand standard training.
• Complete all Bosselman LMS training.
• Provide friendly and competent customer service with a smile.
• Report for work in a timely manner when scheduled with regular and consistent attendance.

• Assisting with other duties, as assigned in a timely manner.

• This job has no supervisory responsibilities.

• Motel/hotel, retail or guest service experience preferred.

• Must be able to work well with others and independently.
• Must have reliable transportation and phone.
• Must have basic computer skills.
• Must be available to work holidays, weekends, or any time required.
• Must be able to communicate in English (if applicable).
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

• The employee must occasionally lift and/or move up to 50 lbs. The role requires frequent standing, walking, use of hands and fingers, reaching, talking, hearing; occasional sitting, climbing, balancing, stooping, kneeling, crouching or crawling.

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long‑term disability insurance
• Life insurance
• A clearly defined path for growth
• On‑demand pay with Pay Activ (access to earned but not yet paid wages)
• And much more!

• Entry level

• Full‑time

• Administrative
• Retail