Front Desk Night Audit

The Night Auditor provides outstanding guest service by providing the guest with assistance in any area necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift.

Essential Duties and Responsibilities:

• Keeping hotel financial records in order
• Verifying that all accounts are balanced and supported by documentation
• Checking guests in and out of the hotel
• Responding to Guests’ needs, request, and complaints
• Answering the phone and making reservations
• Summarizing each night’s operations and listing any follow up tasks for management
• Performing duties on a daily checklist
• Knows all emergency procedures for hotel and guest safety
• Complete knowledge of hotel operating policies and procedures
• Wash, Dry, and Fold Laundry
• Set up, Cook, and Clean for daily guest breakfast

To perform the job successfully, an individual should demonstrate the following.

• Communications
  - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Adaptability – Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation.
• Cooperation – Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays a positive outlook and pleasant manner. Helps and supports co-workers. Works cooperatively in group situations. Works actively to resolve conflict.

Hotel Job Description Night Auditor Updated

• Customer Service
  - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability
  - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Planning & Organization
  - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Quality
  - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
• Use of Technology
  - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability required.

Education/

Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Software

Skills:

Working knowledge of MS Office:
Knowledge of hotel management software (PMS)