Business Process Technology Specialist; Technology Support Specialist

Business Process Technology Specialist (Technology Support Specialist I)

• Classification:
  Technology Support Specialist I
• Department:
  Business and Process Management
• Salary: $4,595 per month
• Appointment Type:
  Ongoing
• Time Base:
  Full Time
• Work Schedule:
  
  Monday – Friday, 8:00 AM – 5:00 PM

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you'll have access to a wide range of campus resources and experiences-including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values.

We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University's mission, vision, and goals. We are seeking an exceptional individual to join our Business and Process Management team as the Business Process Technology Specialist (Technology Support Specialist I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Under the general direction of the Senior Director of Business and Process Management and in coordination with the Associate Vice President of Infrastructure Services, the Business Process Technology Specialist provides program administration support for key technology services, including Dropbox, Titan

GPT, and other assigned platforms. The position assists in coordinating program operations, maintaining documentation, and supporting user-facing processes. The Business Process Technology Specialist also supports the division's innovation efforts by assisting with meeting preparation, tracking tasks, coordinating communication, and helping maintain processes developed by the Senior Director. This position ensures that innovation-related efforts stay organized, documented, and on schedule. Additionally, the Business Process Technology Specialist provides general administrative support for the Associate Vice President of Infrastructure Services, assisting with calendars, meetings, and routine office functions.

Other duties assigned.

Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems.

Recognizes and analyzes trends. Performs basic technology updates and tasks…