Dialysis Clinical Nurse Manager

Supports mission, vision, core values, and customer service philosophy. Adheres to all regulatory and policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Adheres to all requirements of patient care and administrative policies. As the clinical leader, has the authority to make daily decisions to ensure continuity of care and patient and staff safety.

• Responsible for driving the culture through values and customer service standards.

• Accountable for outstanding customer service to all external and internal customers.

• Develops and maintains effective relationships through effective and timely communication.

• Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

• Responsible for supporting and driving quality standards through meeting all ERSD regulatory requirements and the practice of Quality Assessment and Improvement (QAI), including use of QAI tools.

• Implements quality goals and develops facility specific action plans in order to achieve quality standards.

• Accountable for outstanding quality of patient care, as defined by the quality goals to ensure that policy and procedure is followed.

• Responsible for implementing appropriate training according to policy, including training to ensure ongoing compliance with all risk management initiatives.

• Responsible for aggressively addressing and acting on adverse events and action thresholds. Accountable for compliance with all applicable federal, state, and local laws and regulations.

• Ensures all Clinical Quality policies and procedures are communicated to and implanted by the facility staff.

• Maintains integrity of medical records and other administrative and operational records.

• Complies with all data collections and auditing activities.

• Maintains facility environmental integrity, including safety.

• Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.

• Ensure completion of patient education regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime.

• Acts as a resource for the patient to address patient concerns and questions.

• Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility station efficiency.

• Is aware of and develops a mechanism or process for knowing the specific situation of each patient, including hospitalizations, no-shows, catheter use, and any significant change in patient care status.

• Develops action plans for unexcused and missed treatments in collaboration with the Medical Director.

• Responsible for implementation of staffing, and medical supply models, to provide quality patient care.

• Participates in the recruitment and interview process, and decision to hire new personnel.

• Ensures completion of new hiring orientation. Ensures documentation completed for annual in service training, and policy and procedure in service updates.

• Responsible for all patient care employees receiving appropriate training according to policy, including training to ensure ongoing compliance with all risk management initiatives.

• Provides opportunities for professional growth, and training to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities.

• Responsible for overseeing performance of all licensed personnel, direct patient care staff, reporting indirect patient care personnel as assigned, and when necessary, technical staff. Provides employee education and guidance, and feedback related to performance.

• Maintains current knowledge regarding benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff.

• Completes timely employee evaluations and establishes annual goals for staff.

• Provides written documentation of all disciplinary conferences in accordance with the established personnel policies, and confers with Human Resources regarding the nature of the disciplinary decisions.

• Responsible for strong Medical Director and physician relationships and facilitating staff relationships with physicians.

• Ensures regular and effective communication with all…