Business Development & Client Services Manager

About the role

We are looking for a confident, proactive and commercially minded Business Development & Client Services Manager to grow new business and build strong, long-term client relationships. This is a client-facing role for someone who enjoys meeting people, developing opportunities, pitching ideas and communicating effectively with different stakeholders. A key part of the role is ensuring that communication is clear, commitments are properly documented, follow-ups are timely, and nothing falls through the cracks.

• Identify and develop new business opportunities through networking, referrals, outreach and partnerships
• Build and maintain an active sales pipeline
• Initiate conversations and arrange meetings with prospective clients
• Understand client needs and recommend appropriate services and solutions
• Prepare and present proposals, quotations and pitches
• Follow up actively and consistently with prospects
• Negotiate and close new business opportunities
• Identify opportunities to upsell or expand existing client accounts
• Serve as a key point of contact for assigned clients
• Communicate effectively across clients, management and internal stakeholders

• 3–6 years' experience in business development, sales, account management or client servicing
• Excellent communication and interpersonal skills
• Confident speaking with business owners, professionals and senior stakeholders
• Comfortable initiating conversations and building relationships with new people
• Strong sales instinct with the ability to turn conversations into opportunities
• Persistent and disciplined with follow-ups
• Highly organised with good documentation habits
• Able to manage multiple client conversations and outstanding matters
• Commercially aware and comfortable discussing proposals and pricing
• Proactive, accountable and able to work independently