Business Process Specialist, Surety

Employer Industry: Insurance Brokerage

• Salary up to $111,200
• Eligible for performance-based incentives
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

• Collaborate with the Business Process Leader to design and implement standardized workflows across the National AMS team
• Define requirements and redesign business processes, workflows, and data standards
• Document and maintain procedures and business process artifacts for training and reference
• Create client deliverables and lead training efforts on new processes
• Support the configuration of the agency management system and reporting tools

• Minimum 3-5 years of experience in the designated line of business
• Understanding of the insurance brokerage business
• Proven critical thinking, analytical, and problem-solving skills
• Ability to refine the efficiency, quality, and effectiveness of workflows and procedures
• Team player with the ability to work effectively with cross-functional teams

• Experience working with an agency management system
• Ability to challenge the status quo and make business process improvement recommendations
• Demonstrates a bias for action and commitment to achieving sustainable results

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