Member Services Associate - Branch
Listed on 2025-11-08
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Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM
Member Services Associate - Branch at Direct Federal Credit Union
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Job Type: Full‑time
Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.
Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams.
Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems.
About the RoleWe are seeking a full‑time Member Services Representative to join our team at our branch location in Needham, MA. This role is ideal for someone who thrives in a face‑to‑face customer service environment and is passionate about helping members achieve financial success.
Who We’re Looking For- Experienced – Minimum of 1 year in customer service, banking, or a related field
- Strong Communicators – Able to engage with members and understand their needs
- Tech‑Savvy – Comfortable using digital tools and learning new systems
- Detail‑Oriented – Able to multitask and prioritize effectively
- Professional and Positive – Bring a great attitude and a member‑first mindset
- Provide exceptional service to members visiting the branch
- Assist with transactions, account inquiries, and product education
- Understand and explain all products and services offered by Direct Federal
- Build relationships and trust through personalized service
- Maintain confidentiality and security of member information
- Navigate internal systems and stay up-to-date on new tools and processes
- Perform additional duties as assigned to support the team and our members
This is a 100% onsite position at our Branch location in Needham, MA.
What We Offer- Competitive hourly wage with performance‑based incentives
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with match and a pension plan
- Paid vacation, sick, and personal time
- Credit monitoring service
- Student loan paydown program
- Ongoing training and a supportive, growth‑focused culture.
Job Status:
Non‑exempt
Pay Range: $22.00 - $26.00 per hour, commensurate with experience
Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).
Salary
Description:
$22–$26 / hour
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