Digital Banking Specialist

Digital Banking Specialist

Under the direction of the Digital Banking OAO Manager, originate, process, and service the digital banking portfolio including account origination, maintenance, servicing, and reconciliation in accordance with state and federal regulatory compliance guidelines.

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case‑by‑case basis, may be made to enable individuals with disabilities to perform essential duties.

• Review Online Account Opening (OAO) applications, ensuring applicant identities have been validated, accounts have been funded, and all ancillary services have been appropriately established.
• Provide customer support via phone and email related to digital banking areas.
• Review and process Consumer Online Banking applications.
• Monitor closed online banking agreements and perform necessary maintenance.
• Create monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basis.
• Perform daily responsibilities of associated digital banking services, such as Zelle, External Transfers, Loan Payment, Money Management, etc. Provide internal/external system support.
• Review and process business and/or consumer remote deposit capture items for timely delivery to processor.
• Assist with day‑2 balancing and review process of all remote deposit capture services.
• Review and monitor anomalies in the online banking channel using fraud detection system.
• Contact customers and/or branch personnel in response to unusual or suspicious activity. Work with other department team leaders on cases.
• Creating and updating digital banking procedures; provide assistance and guidance to branch personnel regarding digital banking policies and procedures.
• Provide assistance with Quicken/Quick Books inquiries/troubleshooting.
• Work with vendors and outside service providers to ensure operational performance standards are maintained.
• Assist in digital banking system projects, system upgrades and system change notifications related to digital banking and help facilitate duties including customer correspondences, tracking, updating customer information systems and performing other functions to ensure compliance with state and federal guidelines.
• Provide assistance and backup with all digital delivery channels and processes.
• Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist.
• Assist as backup to all other functions in Digital Banking.
• Perform additional duties as requested, needed or assigned.

• Highly motivated and experienced managing multiple tasks.
• Demonstrate and promote high ethical standards and behaviors.
• Strong customer service and problem‑solving skills.
• Strong knowledge and understanding of digital banking processes and terminologies.
• Maintain a professional manner at all times.
• Be an active TEAM player.
• Adapt and help others manage change.
• Perform additional duties as requested or assigned.
• Strong computer and technical skills.
• Fluent in written and verbal English communication skills.
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re‑assignments as directed.
• Ability to adhere to Needham Bank's Core Values (Quick‑Decision Making, Reliability, Relationship‑Based Focus & Quality Service).

• High school diploma or equivalency required.
• Knowledge of banking preferred.
• Prior digital banking experience a plus.

• Normal business office environment.

Needham Bank offers a competitive salary and an amazing benefit package for a full‑time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long‑term disability insurance,…