Asset Management Operations Analyst

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas:
Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance.

W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Asset Management Operations Analyst is a key member of the GSE Asset Management team. The tasks and activities in this role provide support to the team, and a person in this role will gain broad exposure and a foundational understanding of Servicing and Asset Management group activities within Walker & Dunlop. In addition, this individual will also provide direct support for critical functions of the GSE Asset Management team including, but not limited to, Inspections, Operating Statement Analyses and Transaction Support.

• Assist with inspection scheduling and related communications with staff, vendors, and borrowers.
• Coordinate, record and review annual property inspections.
• Save Inspection-related email communications to Salesforce.
• Update portfolio database as needed, including reviewing narratives for Operations & Maintenance Plans and property descriptions.
• Reach out to borrowers and property representatives to update loan and property contacts as needed.
• Accompany teammates on property inspections as needed.
• Collect annual and quarterly financial reports from borrowers.
• Save received documents appropriate Box folders.
• Interact with borrowers regarding questions and follow-up with non-responsive borrowers.
• Assist in the creation of routine and ad hoc portfolio reports.
• Review Borrower requests for Replacement Reserves disbursement for compliance with loan documents.
• Utilize our accounting system to confirm wiring instructions and to enact disbursements from escrow.
• Complete additional asset management functions as needed.
• Communicate and problem-solve daily with teammates, vendors, and other stakeholders.
• Perform other duties as assigned.

Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Bachelor's degree in economics, business, finance, or a related field or equivalent experience strongly preferred.

Previous work experience in a corporate setting, working on special projects requiring analytical, administrative, technical, and interpersonal skills preferred (in Servicing or commercial real estate finance is a plus).

• Strong business sense and ability to prioritize work as well as to find solutions to various problems while prioritizing and managing deadlines.
• Excellent organizational skills, attention to detail, judgment, flexibility, and dependability.
• Strong written and verbal communication skills.
• Ability to work as a part of a team, while providing a strong individual contribution.
• Excellent computer skills with ability to create and utilize spreadsheets.
• Ability to show ownership of your work, take on…