Health Coach at XRHealth Needham, MA

About XRHealth

XRHealth is transforming healthcare through Virtual Reality (VR), offering FDA-registered therapeutic solutions for pain management, cognitive and neurological conditions, and mental wellness. We provide care across home and hybrid models, now with a growing focus on our VR as a Durable Medical Equipment (DME) service - prescribed by clinicians and reimbursed by insurance.

We’re seeking a Health Coach to join our team and play a key role in supporting patients who are using XRHealth’s VR therapy platform. This is not a clinical role
. As a Health Coach, you will not provide medical advice, diagnosis, or therapy. Instead, you will serve as a trusted support partner
, helping patients build healthy habits
, stay engaged in their prescribed VR program
, and navigate their care journey with encouragement and accountability
.

This is a hybrid position based in Needham, MA
, requiring in-office presence 3 days a week for team collaboration and onboarding initiatives.

• Patient Engagement & Retention
  • Serve as the patient’s point of contact for non-clinical support during their therapy program.
  • Keep patients motivated to continue their DME-prescribed VR sessions through consistent outreach and positive encouragement.
• Behavior Change Support
  • Use coaching techniques like motivational interviewing and goal-setting to empower behavior change.
  • Help patients translate their clinician’s guidance into day-to-day actions, routines, and habits.
• Education & Navigation
  • Help patients understand how to use XRHealth’s VR platform and navigate key aspects of their DME experience.
  • Share relevant health and wellness tips (within scope) to support overall engagement.
• Progress Monitoring (Non-Clinical)
  • Track patient adherence and utilization data within the platform.
  • Escalate any clinical concerns or signs of risk to licensed clinicians following established protocols.
• Collaborative Support
  • Coordinate with customer support, technical onboarding, and clinical operations (without clinical decision-making) to ensure smooth patient experiences.
• Flexible Support Hours
  • Evening and/or weekend availability is occasionally required to meet the scheduling needs of patients.

• Passionate about patient-centered care and behavior change.
• Skilled in communication and coaching, with a naturally empathetic and motivating style.
• Excited by technology and eager to work with immersive tools like VR in a care setting.
• Clear on professional boundaries between coaching and clinical care—and committed to staying within your lane while working closely with clinical teammates.

Required:

• Bachelor’s degree in Health Sciences, Public Health, Psychology, Exercise Physiology, or a related field.
• At least 2 years of experience in health coaching, patient engagement, care navigation, or wellness roles.
• Experience using behavior change models (e.g., stages of change, motivational interviewing).
• Strong communication and organizational skills.
• Comfortable using digital platforms and tracking tools.

Preferred:

• Current students or recent graduates of psychology or social work programs are encouraged to apply and will be considered a plus.
• National Health Coach certification (e.g., NBC-HWC, ACE, Wellcoaches).
• Experience supporting DME programs, telehealth patients, or remote care populations.
• Familiarity with HIPAA-compliant documentation.
• Background in digital health, digital therapeutics, or tech-forward wellness programs.

• Innovative Mission:
  Help shape the future of healthcare using VR.
• Team Culture:
  Join a team that values clarity between roles and works collaboratively across care functions.
• Flexibility:
  Hybrid schedule with meaningful in-office engagement.
• Growth:
  Be part of a scaling startup with opportunities for professional development.
• Benefits: PTO, health insurance, 401k, and more.

At XRHealth, we are redefining how care is delivered—making it more accessible, engaging, and effective. As a Health Coach, you’ll be the voice that patients count on to stay consistent and confident in their journey.