Regional Complex Care Coordinator, Regional Hybrid

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Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

February 2026 start dates are open for the regions and sites below:

• East Region - Boston and surrounding / MGH Main Campus, Back Bay and areas
• West Region - Newton/Wellesley/Needham sites

Bilingual candidates highly preferred!

MGB is hiring for Regional, Complex Care Coordinator, Patient Navigator spots across our sites.

The Care team supports and coordinates health care for primary care patients with complex health issues.

Population Health Services Organization vision is to enable health care providers and patients in our Accountable Care Organization to achieve the best outcomes in the nation.

Complex Care Coordinator Patient Navigator

As part of the Integrated Care Management Program (iCMP), you will support and coordinate health care for primary care patients with complex health issues.

Our team’s guiding principles are to:

• Keep patients healthy and at home as long as possible
• Better understand our patients’ health needs to guide timely and effective care
• Use performance and benchmark data to identify and act on opportunities for improvement
• Strengthen our performance in risk contracts so we can reinvest in our patients by partnering with providers across our hospitals and clinics to develop impactful interventions

The Complex Care Coordinator is vital to the multi-disciplinary team of clinicians serving MGB’s highest risk patients. The coordinator will coordinate all non‑clinical patient needs, help with the connection to the primary care offices and support the patients to achieve their care goals by helping them connect to community resources and services, addressing social barriers and supporting patients through reminders and education reinforcement.

Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient‑centered care experience. Assist with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self‑care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

• Bachelor's Degree in a health‑related field, public health, or human services.
• Related experience in lieu of degree may be reviewed and considered.
• Minimum one year experience in care coordination, population health, or a related healthcare role. Internship or other transferable experience will be accepted.
• Experience in navigating healthcare systems, patient advocacy, and understanding of medical/social services.
• Bilingual Spanish / English highly preferred for many sites, including Boston and Jamaica Plain sites.

• Experience documenting in Electronic Health Records, scheduling platforms, and data tracking tools.
• Prior experience in managed care, care management, or hospital‑based care coordination.
• Bilin…