Patient Services Manager

Position: Patient Services Manager 1
Job-: P-1

Location:

148 CHESTNUT STREET, NEEDHAM, MA, 02492, USPosted: Sodexo seeks a Patient Services Manager 1 at BID Needham. This 90% operational, 10% clinical role is ideal for a hands-on leader with healthcare food service experience and an education in Nutrition.About the jobJoin a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.

Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $67405  - $87230 What’s in it for youJoin a respected healthcare team where you can make a direct impact on the patient experience. Build your leadership skills, grow your healthcare food service career, and make a difference every day.Grow your career with Sodexo in a hands-on healthcare leadership role that blends operations and nutrition. Gain valuable experience, develop your team, and help create an outstanding dining experience for patients.Lead

two essential service areas that directly support patient experience and hospital operations.

Make a visible impact by shaping service quality, safety, and satisfaction outcomes.

Grow professionally through hands-on leadership of frontline teams in a complex environment.

Foster an inclusive, hospitality-driven culture that values compassion and accountability.

Gain exposure to healthcare service standards, compliance practices, and operational best practices.

What you’ll bring You bring healthcare food service experience, an education in Nutrition, and a passion for patient-centered service. You are a hands-on leader who thrives in daily operations and enjoys developing frontline teams.You are an organized, visible leader with strong communication and customer service skills. You bring knowledge of patient dining, nutrition, food safety, and healthcare operations, with a focus on quality and the patient experience.Experience

guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.

Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.

Background in staff scheduling, onboarding, and day-to-day operational coordination.

Commitment to service excellence through patient engagement, rounding, and quality monitoring.

Organizational skills that support workflow management, performance standards, and continuous improvement.

Requirements Education Requirement:
Associate degree or equivalent experience

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire.

Who…