IT Site Engineer

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 3,600 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

• Provide technical support for users on Windows PCs, macOS systems, and iOS/Android mobile devices.
• Troubleshoot hardware and software issues, including in-house business applications.
• Deploy, configure, and maintain desktops, laptops, printers, and other peripherals.
• Image and prepare Mac and PC systems for end users.
• Install and configure new hardware and software, including Office 365, Adobe Creative Cloud, Cisco VPN, and other supported tools.
• Support AV setup and troubleshooting for meetings and presentations.
• Maintain and update accurate inventory of IT hardware and components.
• Coordinate service requests and manage repair or replacement of defective equipment.
• Recommend cabling and infrastructure improvements for workstation installations.
• Manage and support remote tools such as Team Viewer and JSM.
• Handle setup and configuration of Ring Central devices and services.
• Provision employee badges and manage physical access rights.

• Solid understanding of desktop support and LAN/WAN technologies.
• Hands-on experience with Windows 11, macOS, Office 365 administration, Azure, and Active Directory.
• Proficient with Microsoft Outlook, Teams, Excel, and PowerPoint.
• Strong problem-solving and troubleshooting skills.
• Highly organized and detail-oriented.
• Self-starter with the ability to manage tasks independently and prioritize effectively.
• Quick to adapt to new tools, software, and hardware platforms.
• Professional interpersonal skills with the ability to support users at all organizational levels.
• Team-oriented with a strong sense of ownership and accountability.
• Comfortable working in a fast-paced, dynamic environment.

• Bachelor’s degree preferred.
• Minimum of 5 years of relevant IT support experience.
• Proficient in both PC and Mac environments.
• Experience with Intune, Autopilot, and Jamf is a plus.
• Occasional travel to other sites in the US may be required.
• Note:
  
  This is a full-time onsite role.

The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

This posting will close within 90 days from the original posting date.

$77,700—$108,800 USD

At Shark Ninja, we don’t just raise the bar‑we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, Shark Ninja product discounts, and more. We empower your personal and professional growth…