Help Desk Support Specialist

Help Desk Support Specialist - Mantra Computing

Mantra Computing, a Managed Service Provider (MSP) located in Needham, MA, focused on small/medium businesses, is looking for a customer service focused Help Desk Support Specialist with 2+ years of experience. The candidate will have strong communications skills and be a people‑oriented person, responsible for working with business officers and owners, listening to their diverse business challenges and providing sound technical advice, support, and solutions.

This role will be hybrid to start and will convert to fully remote once approved by management. Compensation is between $55,000 and $75,000 depending on experience.

Looking for full‑time candidates.

• Experience in M365 support and administration and/or Google Workspace support and administration.
• Desktop support for Windows 10/11.
• Active Directory administration experience.
• Firewall/VPN experience.
• Network/server troubleshooting experience.
• Experience with remote support tools.
• Experience with ticketing systems.
• Prior experience working with an MSP is a plus.
• Experience with Virtual Machines is preferred.

• Professional presentation and attitude.
• Interest in joining a small growing company.
• Strong interpersonal skills.
• Excellent verbal and communication skills.
• Comfortable working independently.
• Can deal effectively with stressful situations.

Please email resume to

Job Type: Full‑time

Pay: $55,000 – $75,000 per year

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

Work Location:

Hybrid remote in Needham Heights, MA 02494

Entry level

Full‑time

Information Technology