IT Field Support Technician_Needham

Join to apply for the IT Field Support Technician – Needham role at Gr8ttek

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

• Accepting and delivering all service calls assigned
• Completing all administrative tasks associated with each call
• Communicating clearly in written and verbal form
• Providing customer break‑fix support for designated equipment
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Possess excellent customer service skills

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Must own a basic repair tool kit

• $40 per call
• $5 per call per diem
• Dell/Lenovo certification training

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