DTC Fulfillment Analyst

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track recordof bringing disruptive innovation to market and developing one consumer product after another has allowed

Shark

Ninjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

The DTC Fulfillment Analyst is responsible for monitoring and improving end-to-end Order-to-Porch performance for direct-to-consumer shipments. This role reviews daily shipment and tracking data, proactively manages delivery exceptions, and drives accountability and corrective actions with parcel carriers and DC operations partners to ensure a fast, reliable, and positive consumer delivery experience.

The ideal candidate is highly detail-oriented, data-driven, and comfortable working cross-functionally with carriers, customer service, and internal operations teams to resolve delays, prevent recurring delivery issues and striving for a superior customer experience everyday.

• Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance.
• Identify at-risk, delayed, or stalled shipments and take proactive action to resolve issues.
• Track and report Order-to-Porch lead time performance against service level targets.
• Present ideas for Order-to-Porch lead time improvements for alignment and implementation.
• Drive carrier accountability through root-cause analysis, follow-ups, and corrective action requests.
• Escalate recurring issues and support carrier performance reviews with data and insights.

• Investigate delivery exceptions including pickup and in-transit delays, misroutes, failed delivery attempts, and lost or damaged shipments.
• Coordinate resolutions with carriers, fulfillment centers, and customer service teams.
• Ensure timely and accurate updates are communicated to internal stakeholders.

• Partner with Customer Experience teams to minimize consumer impact from delivery delays.
• Support post-purchase experience by ensuring shipment issues are resolved quickly and accurately.
• Identify trends that negatively impact consumer satisfaction and recommend process improvements.
• Maintain dashboards and reports related to shipment status, delivery performance, and carrier KPIs.
• Analyze trends to identify opportunities to improve speed, reliability, and cost.
• Support continuous improvement initiatives focused on reducing delivery delays and exceptions.

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (or equivalent experience)
• 1-3 years of experience in logistics, transportation, fulfillment, or e-commerce operations
• Experience working with parcel carriers and shipment tracking systems
• Strong analytical skills and comfort working with large data sets
• High attention to detail and strong follow-through

• Experience supporting DTC or e-commerce fulfillment operations
• Familiarity with Order Management Systems (OMS), Transportation…