Restaurant Operations Specialist

Location:

Remote

Company:
Food Tec Solutions

Full-Time | Competitive Compensation | Tech + Restaurant Industry

At Food Tec Solutions, we build smart technology that powers the next generation of restaurant operations - from order management and delivery integrations to real-time analytics and kitchen automation. Our mission is to help restaurants run faster, smarter, and more profitably.

We're growing fast and looking for an Account Manager / Customer Success Specialist with a restaurant operations background - ideally someone who has worked as a General Manager in pizza or QSR environments - to help our customers succeed with our platform.

In this role, you'll be the face of our company to our restaurant partners. You'll ensure a seamless onboarding experience, provide ongoing support and optimization, and be the trusted advisor that helps operators get the most out of our tools. Your real-world operations experience will help clients trust you - and help us continuously improve.

• Own and manage customer relationships post-sale, ensuring high satisfaction and retention
• Understand each client's operational goals and tailor platform usage to meet their needs
• Troubleshoot issues and serve as a key liaison between customers and our product/support teams
• Monitor account health using data and analytics, and proactively identify areas for improvement
• Provide feedback to internal teams based on customer needs and restaurant workflows
• Contribute to the development of training content, SOPs, and best practices
• Advocate for the customer internally and help shape the product roadmap with an operator's point of view

• 3-7+ years of restaurant management experience (General Manager level or higher) in pizza, QSR, or fast casual
• Deep understanding of day-to-day restaurant operations, labor scheduling, inventory, kitchen workflows, and delivery logistics
• Experience working with POS systems, KDS, third-party delivery platforms (e.g., Door Dash, Uber Eats), and restaurant apps
• Strong communication skills - you can speak "operator" and "tech" fluently
• Comfortable working cross-functionally with tech, sales, support, and training teams
• Passion for innovation in the restaurant industry and improving the lives of frontline teams

• Competitive salary + performance-based bonuses
• Health, dental, and vision insurance
• Flexible remote/hybrid work options
• Career growth in a fast-paced tech company reshaping the restaurant industry
• Work with a mission-driven team of restaurant veterans and tech innovators
• Direct impact on customer outcomes and product development

If you've lived the rush of Friday night pizza service and understand how tech can make or break a shift - we want to hear from you.