Order Management Coordinator NA

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world.
Powered by two trusted, global brands, Shark and Ninja
, the company has a proven track recordof bringing disruptive innovation to market and developing one consumer product after another has allowed

Shark

Ninjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Our mission to positivelyimpactpeople'slives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

The incumbent willbe responsible forassistingwith all aspects ofShark

Ninja’sorder management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on theaccurateprocessing of customer orders forShark

Ninja’smajor retailers in meeting and exceeding definedobjectivesin support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, andassist in corrective actions associated with retailer chargebacks.

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator
an advocate for the customer and customer experience

Here are some of the EXCITING thingsyou’llget to do:

• Process all orders tosendto the distribution facility.

• Verify inventory availabilities.

• Deal with logistics: routing orders via EDI or Retailer portals.

• Pro-actively open-order files by accountindicatingcurrent routing issues & actions/EDC dates.

• Weekly review of results with Sales teams.

• Actively work to achieve on-time delivery metrics (OTIF).

• Escalate issues andidentifysolutions.

• Research compliance related deductions/errors andparticipatein cross-functional efforts to implement corrective actions.

• Assistin the review and research of all disputes rejected claims todeterminenextsteps.

• Strong attention to detail and accuracy.

• Ability to work autonomously.

• Excel skills - intermediate level.

• Strong problem solving and analytical skills.

• Ability to work well under pressure in a fast-paced environment.

• Well organized and able to multi-task.

• Strong communication skills.

• Ability to work well within a team environment.

• Focused on theoutcomefor the team and company.

• University degree, preferably in Commerce.

• 2+ years of experience ina customer service or account management role.

• 2+ Years of experience with Retail Majors in a B2B capacity.

• As a corporate citizen, learn and support
  
  Shark
  
  Ninja’sDiversity, Equity & Inclusion strategy.

• Be an Ally, find internal Champions.

• Explore Shark Ninja ’sEmployee Resource Groups or volunteer to serve on committees that organize diversity-related…