Fulfillment Associate

We are looking for a hands‑on, dependable Fulfillment Associate to help unbox, configure, clean, and prepare headsets for shipment.

This role is well suited for someone who enjoys hands‑on, active work in a steady fulfillment environment. Day to day, you will unpack headset equipment, follow setup instructions, prepare completed kits for shipment, and help keep the workflow organized and moving.

• Open boxes and unpack headset equipment and accessories
• Configure headsets following step‑by‑step instructions
• Assemble headset kits with straps, face pieces, chargers, cases, and cleaning supplies
• Clean and prepare headset equipment before it is packed for shipment
• Pack completed headset kits for patient orders
• Keep the work area organized and ready for the next batch of equipment

You are dependable, punctual, and comfortable staying busy with hands‑on work. You do not need a role built around planning, forecasting, analysis, or meetings. You are happiest when the expectations are clear: open boxes, follow the configuration steps, prepare the equipment correctly, and move on to the next headset. This is not a desk job or a strategy role. It is hands‑on production support for headset fulfillment.

• Dependable and punctual, with flexibility during periods of higher volume
• Careful attention to detail when following configuration and packing steps
• Comfortable with repetitive, hands‑on work
• Basic comfort using a computer or device to complete headset setup steps
• Able to follow written procedures consistently
• Ability to lift and handle equipment and packages as part of daily fulfillment duties
• Reliable transportation to Needham, MA

• Prior experience in warehouse operations, shipping and receiving, stockroom, or retail backroom work

In this role, success means:

• Headsets are unboxed, configured, cleaned, and packed accurately
• You stay busy and keep the work moving throughout the day
• You follow instructions consistently and flag anything that does not look right
• You are reliable, productive, and ready to do the same hands‑on work again the next day

XRHealth provides FDA‑registered virtual reality therapy solutions for physical, cognitive, and behavioral health. Through XRHealth America, our U.S. business, we operate an accredited DME (durable medical equipment) operation. The equipment that leaves our facility goes directly to patients.