Collections Specialist

Collections Specialist

We are seeking a detail-oriented Collections Specialist to support accounts receivable activities and help maintain healthy customer account balances. This role is responsible for contacting customers regarding past-due accounts, documenting collection activity, responding to account inquiries, and providing excellent customer service to both internal and external stakeholders.

• Contact customers via phone and email regarding past-due accounts.
• Encourage timely payment while supporting company goals related to accounts receivable and collections.
• Document collection activities, account notes, and payment commitments within company systems.
• Respond to customer account inquiries and correspondence.
• Serve as part of a departmental call group, answering incoming calls and providing professional customer service.
• Communicate with internal departments regarding customer account status and payment activity.
• Monitor account information and payment updates.
• Perform additional administrative and accounting support tasks as assigned.

• Strong collection and accounts receivable skills.
• Attention to detail.
• Experience with ERP systems.
• Effective data entry abilities.
• Proficiency with Microsoft Office Suite, including Excel.
• Strong computer skills and ability to navigate multiple systems.

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience required.
• Previous collections, accounts receivable, or related experience preferred.
• Experience handling customer account inquiries and resolving issues professionally.
• Experience working in a fast-paced office environment preferred.

This is an office-based position working Monday through Friday from 8:00 AM to 4:30 PM. The role is situated in a standard office environment, with frequent use of computers and business software throughout the workday. The position involves a collaborative team setting with interaction across multiple departments.

This is a Contract position based out of Neenah, WI.

The pay range for this position is $18.00 - $21.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Nov 12, 2026.

This is a fully onsite position in Neenah, WI.