Dispatch & Service Coordinator

Help Keep Mission-Critical Service Operations Running

Access is looking for a highly organized Dispatch & Service Coordinator to become the operational hub of our growing service team.

This role is ideal for someone who has experience coordinating field technicians, managing service schedules, balancing changing priorities, and building service proposals. You'll work closely with technicians, customers, parts personnel, and service leadership to ensure service work moves efficiently from customer request to completion.

If you thrive in a fast-paced environment, enjoy solving scheduling puzzles, and take pride in keeping teams organized and customers informed, we'd like to talk with you.

• Coordinate daily schedules for field service technicians
• Assign work based on technician skillsets, availability, and customer needs
• Adjust schedules throughout the day as priorities change
• Handle emergency service dispatch requests
• Monitor job progress and help resolve scheduling conflicts

• Schedule service appointments with customers
• Communicate technician arrival windows and schedule updates
• Coordinate service logistics and site access information
• Provide professional, responsive customer service

• Create and manage service tickets and work orders
• Track open service requests and job status
• Maintain accurate service documentation
• Coordinate preventive maintenance schedules and recurring visits

• Assemble service proposals using information from technicians and service leadership
• Build scopes of work, labor estimates, travel requirements, and material summaries
• Work with the Parts & Service Solutions Coordinator to obtain pricing and availability
• Prepare proposals for review and final approval

• Ensure technicians have the information, parts, and site details needed before dispatch
• Coordinate with parts, service, and operations teams to keep work flowing smoothly
• Support continuous improvement of service processes and scheduling practices

• Experience dispatching or scheduling field technicians, service personnel, drivers, or crews
• Experience balancing multiple schedules and competing priorities
• Experience building estimates, proposals, quotes, or service-related administrative documents
• Strong customer communication and relationship management skills
• High attention to detail and organizational ability

• Service dispatch, HVAC, electrical, mechanical, facilities, construction, industrial service, or field service industries
• Experience with service management software, dispatch platforms, or CRM systems
• Experience coordinating preventive maintenance programs
• Experience supporting technicians in a service environment

• Calm under pressure
• Organized and process-driven
• Comfortable making quick decisions
• Strong at multitasking and prioritization
• Customer-focused
• A proactive communicator who follows through

At Access, our technicians support mission-critical power, cooling, environmental, and infrastructure systems that organizations depend on every day. This role plays a key part in ensuring customers receive exceptional service while helping our service organization continue to scale and grow.

This is not a traditional call-center dispatcher role. You'll be actively coordinating technicians, supporting customers, assembling proposals, and helping drive the day-to-day execution of a growing service operation.

Location: Neenah, WI
Schedule: Full-Time, 7:30am - 4pm
Department: Service Operations

• 1. Customer…