Operations Specialist

Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8am - 430pm

Join a company with a purpose and a proven track record of success. For more than 70 years, J. J. Keller has helped organizations create safer workplaces and navigate complex compliance requirements. Today, we serve more than 90% of the Fortune 1000, and our continued growth is driven by talented associates who are passionate about delivering exceptional service.

As an Operations Specialist
, you'll play a key role in helping clients stay compliant and keep their fleets running smoothly. In this position, you'll process a variety of client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services.

If you enjoy problem-solving and detailed work this is an excellent opportunity to grow your career with a respected industry leader.

At J. J. Keller, we believe our associates are our greatest asset. That's why we invest in your success through competitive benefits, career development opportunities and a supportive work environment.

• Annual performance reviews and merit increases
• Quarterly bonus program when company goals are achieved
• Medical, dental, and vision insurance
• Tuition reimbursement available on your first day
• 401(k) with company match and annual profit-sharing contributions
• 17 days of PTO in your first year

Our corporate headquarters offers amenities designed to support your well-being and help you enjoy your workday:

• Jeans-friendly dress environment
• Free onsite wellness clinic for associates near campus
• Free telehealth services for all associates
• Complimentary onsite fitness center and 24/7 virtual fitness access
• Walking trail surrounding campus
• Modern collaboration spaces designed for teamwork and connection

• Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
• Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties.
• Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
• Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
• Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order.
• Resolves issues directly with the state when processing errors occur on behalf of the client.
• Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Experience/

Education:

• 2+ years of professional services experience utilizing Excel.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/

Qualifications:

• Proficient in MS Office Suite with a heavy focus on Excel.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent and strong decision-making skills.
• Ability to deal with ambiguity.
• Desire to meet and exceed client expectations.
• Willingness to…