Andersen Customer Care Rep

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America

Posted Friday, December 26, 2025 at 6:00 AM

Alta Resources is Hiring!

The Customer Care Representative role offers professional, high-quality, and "best-in-class" service (and sales support) to both existing and prospective customers. This is achieved through a consultative approach that aligns with the culture and values of Alta and our clients. The main contact type we have is inbound customer service, however, responsibilities in this position are diverse and include, but are not limited to, managing inbound and outbound phone calls, email, chat, letters, faxes, mail, and sample fulfillment, data entry, surveys, order validation, and social media interactions.

Additional duties may involve updating reports, assisting with the final testing of new surveys and processes, and performing basic data analysis. The representative will be responsible for addressing customer issues, offering service installations, meeting metric goals, de-escalating customers, providing product support, and resolving inquiries in a timely and accurate manner to ensure customer satisfaction, retention, and loyalty.

The current hours of operation are Monday through Friday from 7:00 AM to 6:00 PM, and rotational Saturday 8:00 AM to 3:30 PM.

The Salary Grade for this position is JJ.

To be considered for this role candidates must possess the following:

• High school diploma or equivalent (GED, HSED) required. 2 years of post-high school education, technical training or equivalent, relevant work experience required.
• A minimum one year customer service experience in a call center or dealership environment. Ability to quickly learn complex programs and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time.
• Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone, and etiquette is required.

We will consider both internal and external applicants for this position. Internal candidates can apply to job # XXXXX. Externals should apply to job #XXXXX. The posting is open to internal applicants through XXXXXX.

If you, or someone you know is interested in applying please see the instructions below, and remember, internal employees can earn dollars for any candidate they refer that is hired for the job!

• Visit the MyAlta page.
• Log in to Ceridian with your employee credentials.
• Once logged in, click the menu option and choose “careers”.
• Sort openings by location and complete your application.
• Find the position you are interested in and click “Apply Now”.
• You will be redirected to a new page to create your account or login with an existing account.

Questions? Please reach out to Travis O'Toole!

About Us|Careers|Need Assistance|  |Privacy Policy

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America