Skin Care Brand Representative

Alta Resources is Hiring!

Summary

The Kenvue Brand Representative is a brand expert who works closely with the Client to develop and implement strategic brand-related content and initiatives within the Consumer Care Center (CCC). In addition to Client interaction, this position works closely with the Training Team Leader, Analysts, Training and Technical Writing Team, Consumer Care and Fulfillment Teams, to assess CCC brand-related needs.

The Brand Representative develops and implements fulfillment strategies, maintains brand training documentation, is the primary deliverer of brand training, manages content in the Client knowledge base system, and analyzes consumer contact data to identify trends and insights.

Essential Duties & Responsibility

Other duties may be assigned.

• Follow up on product information requests with appropriate internal and/or external individuals
• Develop, implement, and maintain fulfillment strategy for specified brand(s) based on consumer data insights
• Manage fulfillment inventory and communicate updates to Client CCC team
• Maintain brand training documentation to ensure content is accurate and current
• Serve as primary brand trainer, developing and delivering of brand and consumer experience related training programs
• Assists in the creation of documents such as Job Aides, Information Alerts, or Work Instructions (WI)
• Monitor status of implemented training solutions and evaluate for effectiveness as necessary
• Work closely with Client to faciliate the update and maintenance of content, including knowledge base and templates
• Identify opportunities for continuous process and knowledge base content improvement for specified brand(s)
• Analyze consumer contact data to identify trends and actionable brand insights
• Follow applicable Standard Operating Procedures (SOP) and Work Instructions (WI)
• Work closely with Kenvue Operations Team to identify process improvement opportunities and recommend solutions

• Maintain regular attendance, punctuality and adherence to agreed-upon schedule during hours of business operation are conditions of employment and essential function of this position

Leadership Responsibilities

This job has no supervisory responsibilities. Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of Six Sigma methodologies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Strong consumer advocate
• Exceptional business communication skills, both written and verbal
• Positive and professional demeanor
• Strong listening skills and problem solving abilities
• Ability to meet deadlines in a fast-paced environment
• Flexibility and ability to embrace change
• Ability to analyze data and communicate analysis in a clear, concise manner
• Strong organizational skills and attention to detail
• Demonstrated ability to work independently
• Proven ability to research, design, develop, implement and assess training curriculum and deliver for effectiveness
• Ability to present to small and large groups of varying job roles and levels among team members and client
• Proven experience with varied technology systems including reporting and monitoring data

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent (GED, HSED) is required;
  Bachelor's or Associate's degree is preferred.
• Two (2) or more years customer service experience.
• Minimum of 1 year training experience preferred.
• Minimum of 6 months demonstrated success on Client team preferred.

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