Catering Lead Server

Salary:$20 - $22 / hour

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them, and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

The Catering Lead Server is responsible for the planning, coordination, and execution of catering functions and other special events in the Neenah Conference Center. The Lead Server coordinates catering schedules to ensure all functions are delivered, served, and cleared in a timely fashion. Prepares and serves food at scheduled functions under the supervision of the Conference Center Manager.

• Brews coffee for conference center guests daily.
• Determines workload requirements from catering orders.
• Meets with conference center team to discuss setup arrangements; addresses last‑minute changes and resolves problems in a service‑oriented manner.
• Demonstrates complete understanding of menu items.
• Performs catering setup in atrium or designated meeting rooms to desired specifications.
• Assembles and delivers food and supplies to scheduled locations.
• Ensures event meals are set up on time.
• Returns food, beverages, serving equipment, and utensils to the catering facility.
• Ensures proper presentation, portion control, and maintenance of serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Maintains positive client relationships and ensures a timely response with clients and customers.
• Maintains presence on floor to ensure that functions flow smoothly and without incident.
• Effectively plan and communicate all relevant internal departments and vendors’ specific needs of the client, and food and beverage requirements.
• Participate in Daily and weekly Planning meetings attended by the Conference Manager, Coordinator, and members of the operations staff to review the details of events scheduled for the following day and next week, ensuring correct interpretation by staff members of the client’s requirements and anticipating any possible operational challenges.
• Establish & maintain excellent working relationships with key internal departments, including meetings, to help formulate strategies for planning effective and successful meetings
• Provide outstanding customer service to set examples for teammates.
• Knowledge of health and safety codes and regulations that apply to the conference center and report any known issues.

• Must possess or be able to obtain a valid food handler's permit, Serv Safe certification, and/or alcohol server's permit where required by state law.
• Prior experience in catering preferred.
• The ability to manage in a diverse environment with a strong focus on client and customer service, entrepreneurship and bu1ld1ng and growing a strong business is essential for success in this role
• Ability to communicate effectively with high‑level clients, customers and support staff is required. Responsible for effectively meeting the changing demands of the event and clients
• High level of maturity, attention to detail, and a positive "can do" attitude is a must.
• Proficiency in all Microsoft Office applications is required. P&L accountability and/or contract-managed service experience is desirable
• Excellent Customer Service Skills