Application Support Analyst | Credit Union

Application Support Analyst

Location:

Neenah, WI

$70,000.00 - $90,000.00 per year

• Serve as the technical subject matter expert for Document Management and Workflow system (OnBase/Nautilus), staying current on updates and enhancements.
• Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience.
• Install, upgrade, and configure applications to meet business and IT support needs.
• Support disaster recovery planning and ensure systems are available and secure during critical operations.
• Coordinate and facilitate change management processes with IT teams and business stakeholders.
• Create and maintain technical documentation for use in support and training.
• Work with IT leadership to configure application settings and integrations.
• Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards.
• Assist with general IT support, including helping employees and members with online banking and other system-related inquiries.

• Associate’s degree in information systems or related field required;
  Bachelor’s degree in IT or related field preferred.
• 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues.
• Experience implementing, integrating, and supporting secure, high‑availability applications.
• Experience working with business users, vendors, and IT teams to deliver technology solutions.
• Working knowledge of applications and systems used in financial services;
  OnBase/Nautilus experience preferred.
• Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software.
• Familiarity with networking concepts, virtualization, web services, and automation tools.
• Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments.
• Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed.

• Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server)
• OnBase/Nautilus experience highly preferred.
• Familiarity with networking concepts, virtualization, web services, and automation tools.

• Medical insurance
• Pension plan (11%)
• Vision insurance

Full‑time employment. Seniority level:
Not Applicable.

Job function:
Information Technology. Industries:
Banking.

Travel: local.

Working hours:

irregular (nights, weekends, holidays) as needed.

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