AV Support Technician
Job in
Neenah, Winnebago County, Wisconsin, 54956, USA
Listing for:
BCforward
Full Time
position
Listed on 2026-11-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Base pay range
$39.00/hr - $39.32/hr
The Tier 1 Resident Technician is part of a team that is responsible for supporting our customers Poly, Teams, and Zoom video conferencing environment.
Responsibilities- Providing onsite technical support for video and audio‑conferencing issues.
- Scheduling and managing high‑level events, tracking and resolving incidents.
- Providing MACD support (including installing and configuring video conferencing equipment).
- Guiding customers in the use of video conferencing equipment and software.
- Maintaining support and process documentation.
The Resident Technician will be based at the customer campus for support of video and audio operations during business hours and/or after hours for critical situations or maintenance activities. This is a customer‑facing position, and the successful candidate will have outstanding customer service skills.
Seniority levelMid‑Senior level
Employment typeContract
Job function- Writing/Editing, Art/Creative, and Business Development
- IT Services and IT Consulting, Entertainment Providers, and Financial Services
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