Deli Hotbar Cook

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join Our Festival Foods Team as a Deli Hot Bar Cook!

Job Title:
Deli Hot Bar Cook

Reports To:
Deli Department Manager

Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting, or no experience - but a willingness to learn, we’d love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests.

At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you'll play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety. From fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese, and crispy potato wedges, your culinary skills will help us deliver the quality and flavor our guests love!

What You’ll Do:

As a Festival Foods Deli Hotbar Cook, you will:

• Provide Exceptional Guest Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Offer Assistance: Help guests find items, answer questions, and provide deli recommendations. Your friendly demeanor and knowledge of food service will enhance their shopping experience.
• Service Excellence: Provide exceptional service to all guests, ensuring their needs are met with a helpful attitude.
• Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Hot Bar Display: Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively to entice guests and adhere to proper protocols for item shrinking.
• Temperature & Quality Control: Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Efficiency & Organization: Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Guest Concerns: Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
• Honor Commitments:Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team:Other duties as assigned

What We’re Looking For:

To excel as a Deli Hot Bar Cook, you should have:

• Experience & Skills: Ability to interact tactfully with guests and personnel, with good oral and written communication skills. Experience in fast food, deli, or restaurant environments will be valuable.
• Safety Knowledge: Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Food Knowledge: Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Technical Skills: Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical Demands & Work Environment:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to…