DELI​/DEPT LEADER

Join to apply for the DELI/DEPT LEADER role at Kroger Mountain View Foods

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empower associates to create a simple, fresh and inspired shopping experience for every customer
• Prioritize and plan work activities by using time efficiently
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
• Communicate the company, department, and job‑specific information to associates including information from board meetings and huddles
• Ensure new associates are properly oriented to the department and understand the benefits of working
• Be committed to the company's customer and associate promise
• Support the Customer 1st team
• Delegate work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
• Maintain punctuality for work and meetings and ensure responsibilities are covered when absent
• Execute on all action plans and daily priorities including performance goals and best practices
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
• Stay current with present, future, seasonal, and special ads
• Promote corporate brands to customers and ensure associates are educated
• Manage the scheduling of Deli associates to provide adequate department coverage to meet customer demand
• Provide appropriate, actionable feedback to help teams and individuals grow
• Help associates identify how their work aligns with key store initiatives
• Communicate store and department priorities and goals clearly and consistently, and recognize progress toward those goals
• Maintain or explain product knowledge so associates and customers have all resources necessary
• Create and execute sales promotions in partnership with store management
• Monitor and control supply expenses for the department to allow associates and customers to have all resources necessary
• Assist store management in preparing the store/department budget and conducting profit and loss reviews
• Take appropriate action on all financial reports
• Develop and implement a department business plan to achieve desired results
• Supervise and coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
• Work cooperatively in a high‑paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Effective communication and customer service skills
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to lead other associates
• Flexibility in work schedule
• Successful completion of basic and supervisory skills