Customer Manager​/Global Account Manager; Japanese Speaking

Join to apply for the Customer Manager/Global Account Manager (Japanese Speaking) role at Plexus Corp.

At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions.

Visit  to learn more about our unwavering commitment to our vision.

When we invest in our people, we invest in building a better world. Our values include Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

Salary Range: $ - $

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager/Global Account Manager will represent the voice of the customer to the Plexus customer focus team and the voice of Plexus to the external customer.

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

• Three (3) years of related experience is required;
  Five (5) or more years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
• Professional working proficiency in Japanese, both written and verbal, is required.

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

• More than 40%

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at  This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Some offers of employment are contingent upon successfully passing a drug screen and/or background check.