Customer Manager​/Global Account Manager; Aerospace & Defense

Join to apply for the Customer Manager/Global Account Manager (Aerospace & Defense) role at Plexus Corp.

At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions.

Our values are:
Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. We invest in the well‑being and inclusive engagement of our team members, customers, their end users and our communities. Plexus offers a comprehensive benefits package that includes medical, dental, vision insurance, paid time off, retirement savings, and professional development opportunities. Work‑life balance is a priority, and we provide a variety of perks to enhance the team member experience.

The annual compensation range for this position is $ – $, based on location, experience, education and skill level.

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager/Global Account Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

• Create a working account plan which includes strategies and tactics to increase profitable revenue, account penetration, and engagement points (including manufacturing, engineering and sustaining services). Develop innovative solutions that differentiate the Plexus service offering. Execute plans while engaging the broader Plexus organization and continually improving customer satisfaction and “stickiness.”
• Ensure Plexus meets or exceeds customer expectations by advocating for customer needs within Plexus and representing Plexus interests to the customer. Translate those needs into action that meets or exceeds satisfaction goals and creates mutual benefit for Plexus.
• Increase Plexus’ revenue and profitability by establishing clear financial objectives for customers and partnering with manufacturing and engineering to proactively manage the customer P&L to achieve or exceed those objectives.
• Build and develop multi‑level relationships, including executive level, with customers and internally. Understand the customer business model, competition, market and needs, and partner with other key Plexus functions (e.g., manufacturing and engineering) to advance the relationship.
• Learn and master Plexus's sales enablement methodology.

• Bachelor’s Degree with 3 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

• Advanced written and verbal communication skills.
• Basic computer skills.
• Able to make sound, logical, and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Apply financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing.
• General office equipment and materials.

Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

More than 40%.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at  This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.