General Manager

Position: General Manager (12 Month Contract)
Compensation: CAD 52,500 - CAD 68,500 - yearly
Company Description  WHO WE ARE
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
OUR GUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.
We Will Hire, Inspire, Promote and Retain the Best
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description  You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy.

Your role as a General Manager with Coles, Indigo Spirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.
KEY PERFORMANCE MEASUREMENTS
Employee Engagement
Net Promoter score
Sales to Plan
Store Profit
KEY

ACCOUNTABILITIES
Talent
Supports and empowers team to make decisions, creating a highly engaged and high performing team.
Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
Develops internal talent; building a bench for future store needs.
Unlocks full potential of employees by providing consistent feedback
Owns self-development and provides continuous feedback to Regional Director
Role models Indigo’s High Performance Characteristics
Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
Encourages entrepreneurship that is consistent with brand standards
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Is an agent of change within their store
Responds to customer feedback in a timely manner ensuring that the customer remains a top priority
Qualifications   Gains alignment with Regional Director on store specific goals and objectives for fiscal year
Ensures teams drive best-in-class employee engagement and net promoter scores
Consistently meets and exceeds sales plans
Effectively manages budgets and cost centres, driving positive Store Profitability
Holds team accountable for operational excellence
Inspires a visual experience that consistently aligns with the Indigo brand standards
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