Supply Chain Manager

We are seeking a Supply Chain Manager for the structural airframe components section of BUOYANCY TECHNOLOGIES, to service subsidiaries BUOYANCY AEROSPACE V1 Ltd (UK) and BUOYANCY AEROSPACE DE GmbH (Germany). This role is pivotal in effectively managing customers and suppliers, requiring a strong background in production planning, supply chain management, and operational excellence across programs.

• Act as the primary operational point of contact for key customer accounts.
• Build and maintain strong long‑term customer relationships through regular engagement and communication.
• Manage customer expectations regarding delivery performance, schedule updates and operational priorities.
• Provide clear and proactive communication around risks, delays or changes impacting programme delivery.
• Lead customer review meetings and performance discussions.
• Coordinate internally with Production, Quality, Engineering and Commercial teams to resolve issues and support customer requirements.
• Manage escalations effectively and ensure rapid resolution through structured action ownership.
• Capture customer feedback and requirements and ensure they are translated into internal actions.
• Support the development and strengthening of long‑term strategic customer partnerships.
• Partner with customers to understand upcoming demand, new program requirements, and business growth opportunities, feeding this intelligence back into quoting, capacity planning, and production strategies.
• Communicate regularly with customers regarding order status updates, delivery schedules, and any changes or delays in production timelines, ensuring high levels of customer satisfaction and retention.
• Manage the customer order book, ensuring accurate order entry, order confirmation, and timely delivery of customer orders in accordance with agreed‑upon lead times and delivery commitments.
• Commercial responsibilities including contract reviews, negotiation and working on long term agreements.
• Manage strategic suppliers, building long‑term relationships and ensuring delivery performance is in line with KPIs and production plan.
• Act as the primary relationship owner for strategic suppliers and external partners.
• Build strong supplier relationships and establish clear accountability around commitments and expectations.
• Monitor supplier performance against key metrics including On‑time delivery, Lead time adherence, Quality performance, Responsiveness and Escalation closure.
• Conduct regular supplier performance reviews and drive continuous improvement initiatives.
• Identify supply chain risks and proactively coordinate mitigation actions.
• Manage supplier escalations and recovery activities where required.
• Ensure supplier priorities remain aligned with programme and operational requirements.
• Work collaboratively with suppliers to improve reliability, communication and delivery performance.

• Act as the interface between customers, suppliers and internal operational teams.
• Coordinate activities across Manufacturing, Quality, Engineering, Commercial and Planning functions.
• Coordinate with Production Planner to ensure timely updates are provided to customers while feeding back supplier updates to internal customers.
• Ensure external requirements and internal priorities remain aligned.
• Facilitate communication and action tracking across departments.
• Escalate operational risks early and drive mitigation actions.
• Support daily and weekly operational reviews where required.
• Ensure customer priorities and supplier constraints are visible and understood internally.

• Monitor operational performance and identify risks before they impact customer commitments.
• Coordinate resolution activities relating to supply disruption, quality concerns or delivery risks.
• Lead structured recovery plans when performance issues arise.
• Support root cause investigations and corrective actions.
• Drive a proactive culture focused on issue prevention and accountability.

• Minimum 3 years’ experience in customer‑facing, supplier‑facing, programme delivery or supply chain coordination roles,…