Onboarding Team Leader

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for an Onboarding Team Leader to oversee the performance of our Onboarding Team. You will work closely with both Onboarding & Broadband Operations Manager you will ensure optimum performance is achieved within your department in the most cost-effective way.

Job Title:
Onboarding Team Leader
Salary:
Up to £31,000.00 per annum DoE

Location:

Bournemouth
Hours of work:
Monday – Friday 9am – 5.30pm

As an Onboarding Team Leader you will:

• Ensure all operations are carried out to the highest standards & in the most cost-effective way
• Lead your colleagues to achieve optimum output, coaching underperformance and recognising outstanding performance
• Create an engaged working environment where each colleague feels valued to be part of the team, overall department & Company
• Identifying any skills gaps utilising reports and skills matrix, to ensure we are optimising staff and upskilling where possible
• Invest in the personal development of your team
• Ensure you manage your time to maintain a key focus on leading you team and support the colleagues
• Conduct Monthly 1-2-1s “Check Ins” with your colleagues
• You are responsible for validating policy & process changes are embedded within the team
• You will keep you team up to date through regular daily communication

• Proven leadership and people management experience
• Strong coaching and mentoring abilities
• Performance management and employee development
• Excellent communication and interpersonal skills
• Customer-focused mindset with a passion for service excellence
• Ability to motivate and engage teams to achieve targets
• Strong problem-solving and decision-making skills
• Experience managing KPIs and operational performance

Our ethos is simple:
the more you put in, the more you get out.

• 24 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!
• Referral bonus– bring great people, get rewarded!
• Professional development– training and support to help you grow
• Eye care vouchers and Discounted Gym Membership
• Exclusive Virgin media and O2 deals for you and your family/friends
• Variety of Incentive schemes depending on role

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an Onboarding Team Leader this is your chance to make a real impact.

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR
. Registered in England.
Registered Number:
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842