Shipping & Logistics Specialist

Role:
Shipping & Logistics Specialist

Location:

Nelson, BC

Reports To:

Supply Chain Manager

Direct Reports: N/A

Role Status:
Full-time, Permanent

FLSA Status:
Non-Exempt

Date of Last Review:
July 2026

The Shipping & Logistics Specialist is responsible for managing domestic and international transportation activities to support production, project execution, and client delivery requirements. The role acts as the primary point of contact for carriers, freight brokers, customs brokers, and internal teams, ensuring the efficient, cost-effective, and compliant movement of goods.

Working closely with Supply Chain, digital planning, manufacturing and fabrication teams, the Shipping & Logistics Specialist oversees shipments from planning through to delivery, including documentation accuracy, carrier coordination, and issue resolution. The role also plays a key part in developing and maintaining logistics and customs processes, with a focus on standardization, SOP development, and continuous improvement.

• Build and maintain inbound/outbound truck schedules, coordinating pickup and delivery windows with carriers and internal stakeholders
• Track active shipments and expedite delays proactively
• Optimize load consolidation to reduce per-unit freight cost
• Coordinate with Supply Chain, manufacturing and fabrication, and project teams to align shipment readiness with carrier availability
• Manage spot freight bookings when regular carriers can’t cover capacity or destination

• Prepare and review all cross-border documentation: commercial invoices, bills of lading, CUSMA certificates of origin, packing lists, shipper’s export declarations
• Coordinate with customs brokers on entry filing, classification questions, and any holds or examinations
• Maintain a document retention system compliant with customs audit requirements
• Maintain current working knowledge of Canada-US customs regulations, including CUSMA rules of origin, tariff classifications, Section 232 on steel and metal contents, and duty rates
• Monitor regulatory changes (CBP, CBSA, CFIA where applicable) and brief internal stakeholders on impacts
• Identify duty minimization opportunities: tariff classification, first sale valuation, free trade agreement eligibility

• Maintain the approved carrier list and conduct periodic performance reviews (on-time, damage rate, responsiveness)
• Negotiate rates and service terms with carriers, brokers, etc.
• Serve as primary point of contact for day-to-day carrier communication
• Escalate and resolve freight claims (damage, delay, etc.)
• Onboard new carriers: qualification, insurance verification, contract execution

• Issue purchase requests for freight and logistics services
• Three-way match: PO, service confirmation, and invoice before approving payment
• Identify and dispute billing errors, accessorial charges, or rate discrepancies
• Maintain accurate freight cost data to support budget tracking and reporting

• Track KPIs including freight cost per shipment, on-time delivery rate, claims frequency and carrier scorecards
• Flag cost overruns or service failures and recommend corrective action
  
  Support supply chain team with data for contract renewals or carrier changes
• Contribute to the development and documentation of SOPs for all logistics and customs processes

• Innovation & Problem-Solving - applies creative thinking to solve work challenges by combining traditional methods with new approaches. Actively seeks opportunities to improve processes and outcomes within their area of expertise
• Technical Excellence & Craft Mastery -…