Medical Office Support Specialist

Job Description Summary

Outlying office MOSS/Float performs clerical functions associated with clerical support services, medical records, and admissions specialists. This person also learns multiple different programs across the center to provide coverage. The Float travels from multiple sites to different locations where coverage is needed. This person recognizes that they will come into contact, on a daily basis, with individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment.

This staff demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. They will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. This person reports to the Clinical Support Team Leader.

High School Diploma or equivalent.

One (1) year prior experience preferred in a medical clerical or medical records position. Medical office clerk or medical records experience preferred.

• Receive incoming phone calls, check/follow up on messages left on answering machine, and take and distribute phone messages
• Maintain clinical scheduling calendars.
• Create client electronic medical record and complete all required financial paperwork.
• Collect payments for services rendered at time of appointments.
• Responsibility of scanning of all applicable releases, copies of insurance cards, client identification cards, etc. into the electronic charts.
• Complete various medical records assignments including auditing, scanning in documentation and closing EMR.
• Covers any support service area when vacant due to absences, vacations or vacancies.
• Perform all other duties as assigned.

Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. TB test upon hire.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center - the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services.

The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.