Sales Coordinator

We are looking for a customer-focused Sales Coordinator to support our Sales and Marketing team by managing customer accounts, coordinating order administration activities, and serving as a key liaison between customers, sales representatives, and internal departments.

In this role, you will work closely with customers, Manufacturer Representatives, Regional Sales Managers, and internal teams to ensure accurate order processing, timely communication, and exceptional customer service. You will help maintain customer relationships by providing order updates, coordinating quotations and specifications, resolving issues, and supporting overall sales operations.

• Manage contract and order administration activities, including customer purchase orders, order files, certifications, customer portals, and change orders.
• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Coordinate customer correspondence and sales activities within assigned territories and regions.
• Prepare and manage quotations, application reviews, specification reviews, and customer requests.
• Provide technical and product information to customers as required.
• Communicate order status updates and proactively address customer inquiries and issues.
• Maintain and update open order reports, booking reports, and other sales-related records.
• Collaborate with Manufacturer Representative organizations and Regional Sales Managers to support territory activities.
• Coordinate customer documentation and ensure records are accurate and complete.
• Support sales initiatives and customer service objectives while maintaining a high level of responsiveness.
• Assist with trade show coordination and related activities when required.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• Three to ten years of related customer service, sales support, order administration, or coordination experience, or an equivalent combination of education, training, and experience.
• Experience supporting Manufacturer Representatives and regional sales organizations is preferred.
• Trade show coordination experience is a plus.
• Strong customer service and relationship management skills.
• Ability to prioritize multiple tasks and manage competing deadlines.
• Strong verbal and written communication skills.
• Ability to work effectively with customers, sales teams, and cross-functional departments.
• Proficiency with Microsoft Office applications.
• Experience using Enterprise Resource Planning (ERP) systems and customer portals preferred.

• Ability to read, interpret, and prepare business correspondence and customer communications.
• Ability to effectively present information to customers, coworkers, and small groups.
• Ability to calculate discounts, percentages, commissions, and other business-related figures.
• Ability to apply logical problem-solving techniques to customer and operational issues.
• Strong attention to detail and organizational skills.
• Ability to learn technical product information and communicate it effectively to customers.

Successful candidates will demonstrate the following competencies:

• Customer Service: Responds promptly to customer needs, provides accurate information, and works to resolve issues professionally.
• Communication: Communicates clearly and effectively in both verbal and written formats.
• Organization: Manages multiple priorities and maintains accurate records and documentation.
• Problem Solving: Identifies issues, analyzes information, and develops practical solutions.
• Teamwork: Works collaboratively with internal teams, customers, and sales partners.
• Attention to Detail: Ensures accuracy in orders, quotations,…