Asset Assistant

Location: Leidschendam

Want to be part of something people experience every day?
We're looking for an Asset Assistant to join our Centre Management team in Westfield Mall of the Netherlands.

This is a great opportunity to play an important role in the day-to-day operation of a busy shopping centre, supporting everything from customer experience and tenant communication to reporting, projects and community initiatives.

You'll be close to the action, working with Centre Management, Operations, Marketing, tenants, suppliers and customer-facing teams. Your work will help ensure the centre runs smoothly and that everyone who visits, works or operates a business here has a positive experience.

If you enjoy variety, take pride in keeping things organised and like being the person who helps make things happen, we'd love to hear from you.

Why this role matters   The Asset Assistant is at the heart of the Centre Management team, helping to connect people, information and activity across the centre.

You'll support the General Manager and wider team in delivering the centre's business plan, customer experience priorities and community commitments. From coordinating tenant communications and preparing performance reports to supporting centre projects and maintaining customer touchpoints, your contribution will be visible across the asset.
This is a varied role where no two days are likely to be the same. It offers the opportunity to develop broad experience across shopping centre operations, customer experience, marketing, data and project coordination.

What you'll be getting involved in   No two days will look exactly the same, but you'll spend your time:
Supporting the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projects
Acting as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW Connect
Coordinating customer enquiries and feedback, working with our partners to make sure complaints and requests are handled professionally and followed through
Helping improve the customer journey across the centre, including signage, digital screens, maps and way finding
Supporting preparations for customer experience assessments, quality audits, surveys and mystery shopping
Monitoring customer experience measures and feedback trends, helping the team identify practical opportunities for improvement
Coordinating the administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing colleagues
Maintaining key centre information across internal systems, the website, URW Connect and operational documents
Managing the collection of sales information and supporting footfall and centre performance reporting
Gathering and analysing information from systems such as Digiez, Sprinklr, MyData Portal and Mercury
Preparing clear reports, presentations and updates for internal and external stakeholders
Helping to maintain a safe, sustainable, organised and welcoming Centre Management office
Coordinating with Guest Services, Reception, cleaning, maintenance, parking and other supplier teams
Managing office expenditure, including raising and tracking purchase orders
Supporting marketing activity, events, content collection and collaboration with agencies and community partners
Taking ownership of smaller centre projects, seasonal initiatives and local collaborations
Supporting alignment and information sharing between the centre, other Amstelveen teams and the wider business
Identifying recurring issues and working with colleagues to find effective, longer-term solutions
Participating in the Duty Management rota when required

What we're…