Teamleader Customer Service Healthcare

Job Req Number: 126409

Time Type:
Full Time

Leading an experienced customer service team within healthcare logistics. Being responsible for daily operations, customer satisfaction and process improvements. And enabling your colleagues to grow further through your connecting and coaching leadership. That is what you do.

As customer Service Healthcare Team Leader, you are responsible for the daily management of a team that handles the operational and administrative processing for international healthcare clients within the Healthcare Logistics Centre. You ensure that client agreements are honoured, processes run smoothly and the team performs optimally. You are a visible and engaged leader who is closely involved in day-to-day operations.

You support colleagues with complex client queries, complaints and operational challenges. You’re on it.

How do you do this? By working together daily with your team, clients and internal stakeholders. You safeguard the quality of service delivery, ensure clear communication and create a working environment in which ownership, collaboration and continuous improvement are taken for granted. You achieve this by:

• daily management, coaching and development of your team;
• close collaboration with warehouse, quality and account management to deliver excellent service;
• supporting new customer implementations and guiding operational changes;
• acting as the first point of contact for escalations, complaints and complex customer issues;
• optimising and digitising processes to further enhance efficiency and quality;

Your team stands out within DSV because it is made up of experienced and motivated colleagues who are all passionate about their work and collaborate on DSV’s strategy.

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“What makes our team special is the combination of commitment, expertise and the drive to make a difference for our customers every single day. With new customers, growing volumes and further professionalisation, we are at the beginning of a promising next phase, in which we will continue working together to build strong and future-proof services.” says
Fenna Beekhuizen, Manager Healthcare Logistics Air&Sea

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

• Higher professional education level;
• At least 5 years of experience in customer service, contract logistics or supply chain management;
• Experience in managing, coaching or supervising employees in an operational environment;
• Experience in customer management, complaint handling and process improvements;
• Knowledge of warehouse processes, inventory management and logistics services;
• Strong command of the Dutch and English languages, both spoken and written;
• The ability to apply for a VGB (Certificate of No Objection).

It all counts for this vacancy for Customer Service Healthcare Team Leader. Furthermore, we consider it important that you are an engaged and people-oriented leader. Someone who is visibly present on the work floor, shows genuine interest in colleagues and gains energy from building a strong team and satisfied customers.

Working at DSV means working at one of the top players in the logistics market. DSV is…